Frequently Asked Questions

DELIVERY AND TRACKING

How long will my order take to arrive?

For information concerning our shipping times, please visit our 'Shipping and Handling' page.

Do you deliver orders to my country?

We deliver to the majority of countries around the world. If there are any issues, we will contact you directly. 

Are all of the products in my order sent together?

Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centers.

Where are your products delivered from?

Our products are manufactured and sent from all over the world. The majority are delivered from Asia to give you the best possible prices, whilst maintaining a high level of quality.

 ORDER CHANGES AND CANCELLATIONS

Can I change my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.

Can I cancel my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.